Takeaways from RingCentral’s “Magic Quadrant” Recognition


As EVP of Innovation for RingCentral, my delight in our company’s positioning as a leader in the 2015 Gartner Magic Quadrant for Unified Communications as a Service report is palpable. RingCentral’s position as the most “visionary” company on the quadrant is particularly noteworthy. It is truly an honor for any company to receive this recognition from the most distinguished and capable analyst firm covering technology. Now, the task ahead for me and for my company is making sure that we retain our position as a leader in this space ongoing.

Just because we’ve been recognized at this high level doesn’t mean that we’ve “made it,” or that we can rest. There is a bigger and more receptive mainstream market to which we need to deliver cloud communications, and we are up against some mighty competitors with more resources than we have trying to capture our same market. With today’s workforce being highly distributed, increasingly mobile, and accustomed to ease of communication across devices and locations, we must continue to innovate to stay at the forefront in our industry. This is no time to slow down; this recognition is motivation and is just the beginning of much more growth, innovation, and expansion for our company.

Continuous focus on innovation and strong execution is how we will remain atop our game. I’ve written before on the importance of three types of innovation: invention, acquisition, and partnerships. With the launch of our RingCentral Connect platform for developers, our acquisition of collaboration platform Glip, and integrations with companies like Microsoft, Google, and Salesforce, RingCentral has demonstrated our skill in innovating all three ways. Moving forward, we will remain laser-focused on innovation as we execute on our forward-facing vision. Combining our awareness of evolving customer needs and technological progress with building on our core strengths and core products, we will expand horizontally, vertically, and internationally. Expanding horizontally requires broadening our suite of products. Expanding vertically means broadening our reach into other industries. Expanding internationally will extend our global reach. We already serve a global customer base with offices all around the world, and we need to make sure that we stay on top of supporting them.

Product innovation makes great companies. Being recognized as visionary in that realm is incredibly motivating and begets more excitement about more innovation. Supported by our vision, strong overall company execution, an expanding customer base, continuous growth at a sustainable rate, and sound financial planning, our company will continue to balance it all — to fire on all cylinders — in support of our leadership position in Gartner’s “magic quadrant.”

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About Kira Makagon

Kira Makagon is a successful serial entrepreneur and tech industry leader. A graduate of UC Berkeley with both an undergraduate degree in computer science and an MBA, she enjoys sharing her lessons learned from being a veteran “only woman in the room.”

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