With the closing of 2022, the tech world continues its acclimation to a different kind of working life—one evolving around its dynamic workforce.

Recently, RingCentral participated in Enterprise Connect, an enterprise conference and expo that brings together those focused on issues central to enterprise communication and collaboration.

For two years, businesses and their employees have adapted rapidly to new ways of working amid a pandemic, including from where—whether at home, in the office or in a hybrid context.

Recently, I sat down with Ray Wang for a conversation centered around how technology is supporting the future of work, including some discussion of how RingCentral Ventures is playing a role in shaping that future.

As we enter another year of working from home due to Covid-19, many innovations ahead will acknowledge the shifting ways in which we now live and work.

As many high-tech companies enter our sixth month of altered work arrangements due to the coronavirus pandemic, some trends have started to emerge with regard to how employees are faring with remote work.

Heading into 2020, one of my predictions for this year was that technology increasingly would "humanize.

Over the past couple of years, technologists have given a lot of thought to how technology communicates with its users as well as to how users communicate with technology.

When customers perceive that they’ve had a poor customer service experience, they may part ways with the product, service or company.

In 2018, I posited that artificial intelligence (AI) would become widespread, seeping into our everyday lives. Now, in 2019, we’re starting to see this become reality.

The vital role of technology in improving employee engagement and job satisfaction

Last year, I predicted that 2018 would be the year that artificial intelligence (AI) becomes pervasive. Now, as we kick off 2019, AI is showing signs of becoming even more ubiquitous.

In recent years, we’ve begun to interact with many Internet of Things devices in new and revolutionary ways.

2017 was a whirlwind year. As this new one is well underway, I’d love to share some of the things that made last year exciting.

Looking back at 2017, it is clear that AI arrived.